Hosting Knowledge Base
Here you can find all of the most frequently asked questions considering SSL Certificates. And by following the link you can find out How to Install an SSL Certificate.
Do I need an SSL certificate?
By having an SSL Certificate on your website, the trust in your brand greatly increases, as well as the positive feedback from your website clients and visitors. An SSL certificate is mandatory for sites that accept payments, sites that include sign-up or account log-in processes and basically sites that transmit private data over the Internet. If your site matches any of the criteria listed above, we strongly recommend that you purchase an SSL certificate for your website.
Do I need an IP for SSL?
On a shared hosting server, all websites use the same IP address and only one SSL certificate can be installed on that IP address. Since we install company SSL certificates on all our web servers for a shared purpose, no other SSL certificates can be installed without an IP address. That is why the IP for SSL is considered a requirement for the SSL installation on a shared hosting plan.
How can I renew my SSL certificate and/or IP?
To renew your SSL certificate and IP address, you need to click on the SSL certificate you wish to renew, click on the button Renew, select your SSL certificate and IP address and complete the payment process. Alternatively, you may use this link.
What happens when my SSL certificate expires?
As soon as your SSL certificate expires, your website will display a warning message that the installed SSL certificate is currently expired. This may reduce the trust in your website visitors, so it is recommended to keep your SSL certificate valid and renew it before its expiration date.
What happens if my IP for SSL expires?
When the IP configured for your SSL certificate expires, your website will become unavailable until the IP is renewed or the SSL certificate gets uninstalled for the hostname. We recommend you renew your IP for SSL sufficiently before its expiration date to avoid unwanted downtime for your website.
I have purchased an SSL certificate from another company, how can I use it with my hosting account?
To install an SSL certificate provided by another company in your account, you should first upload the SSL certificate to your account using the SSL Manager > Upload Your Certificate option. There you must input the SSL Certificate, Private Key, and CA certificate, which should be available to you through your SSL certificate vendor. Once the SSL is uploaded, you will need to install it using the Install Certificate option and then you will need to purchase an IP address for the SSL using the Buy IP for SSL option. Once your IP is activated, the SSL certificate should be up and work.
What is the purpose of the CA certificate and is it mandatory?
The CA certificate is not mandatory, but we highly recommend its usage. The CA certificate allows all web browsers to check the validity of your SSL certificate within the database of the SSL authority that issued the SSL certificate. Without using an CA certificate, your SSL certificate might appear as invalid or issued by an unknown authority in some browsers.
Why does my SSL certificate work only for mydomain.com and not for www.mydomain.com?
Almost all SSL certificates are installed per hostname and not per domain name. When you have an SSL certificate for mydomain.com it will be valid only for that hostname and not for www.mydomain.com. When you purchase your SSL certificate you need to choose the hostname carefully.
Can I use a single SSL certificate with multiple hostnames?
Some SSL certificates can secure multiple hostnames if they share the same base domain name and reside on the same server. The GeoTrust TrueBizID Wildcard SSL certificate supports this, for more information on its price please visit the Buy Services menu and select the SSL Certificates section.
Can I install an SSL certificate on a free hosting plan?
Unfortunately, our Free hosting plan does not support SSL certificates. If you wish to install and use an SSL certificate, please consider upgrading your account to a paid type.
How critical is it to change my SHA-1 SSL certificate to SHA-256?
Starting with 2016, SHA-1 is being deprecated step-by-step by the industry and a more reliable SHA-256 (SHA-2) hashing algorithm is required to be used when issuing SSL certificates. If your current SSL certificate expires prior to Jan 1, 2016 there is no need to worry and reissue the SSL certificate. However, SSL certificates that are purchased years ahead and will expire beyond 2016/2017 are urged to reissue in order to avoid problems with security, browser acceptance, etc.
How can I change my SSL certificate from SHA-1 to SHA-256?
You can open a trouble ticket to our support team and request your SSL certificate purchased from us to be reissued so that it becomes SHA-256 compatible, as well as its intermediate chains.