Hosting Knowledge Base
Select from the topics below:
Who is responsible for the server administration?
We provide you the server with pre-installed OS in a default configuration, with a dedicated IP address assigned as default for the server and is connected to our network. This way every client may remotely access their server.
All further software installations, configuration, and administration work are a responsibility of the customer. However, if you require help in the administration of your server in some or all aspects, our team of System Administrators can provide an hourly rate support. Please consult with our Sales team over a trouble ticket in advance, to see whether our System Administrators will be able to help you with your query.
How to upgrade my VPS with more RAM, HDD, bandwidth, IP addresses?
You can upgrade your VPS quite easily by using the Control Panel -> Cloud Servers -> Order Tools -> Purchase VPS Upgrades section.
From there you can purchase additional RAM, HDD, bandwidth or IP addresses. The installation cost is included in the price.
Who owns and maintains the VPS hardware?
We own and maintain the server hardware. This means that in the event of a hardware failure our staff will be responsible for making any repairs of the hardware or replace the server/s.
In case you need to upgrade your VPS, take a look at our How to upgrade my VPS with more RAM, HDD, bandwidth, IP addresses? guide.