How to retrieve a lost account or password?

If you cannot remember your account password, you can use the “Lost Password” tool available on the “Login” page, next to the log-in form, at our website.

The “Lost Password” tool requires a client ID or e-mail address as well as a randomly generated security code. Once the required details are submitted, a password reset link will be sent to the e-mail address associated with the hosting account.

If you are unable to remember your client ID or the e-mail address associated with your hosting account, please contact us at the “Live Chat” on our website or at support[at]

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