Support Department.

 

F.A.Q.

Due to the long years of providing hosting services, we’ve been able to foresee most of the questions and technical or general issues you might have.

Thus, we’ve created a rich F.A.Q. section. Before filing a ticket, please make sure, you’ve checked our F.A.Q. page. The chances are that the solution you are looking for is already covered there.

 

 

Additional Information

In the general F.A.Q. section you can find answers to specific problems. In the Hosting Control Panel, we’ve created user manual-like information sections. There you’ll find descriptive information about most of the features of a Hosting Service.

Each of the features could have from one to three informational tabs. You can expect Video Tutorials, Section Information, and additional F.A.Q. To get to this information, you have to be logged in your account.

 

 

Trouble Tickets

If you can’t find the solution to the issue you are going through, don’t you hesitate to file a ticket! We’ll contact you in the next hour. Guaranteed!

If you experience hardship when trying to enter your account, please contact us via chat. To do this just click the button on the right side of the page.

 

How to File a Trouble Ticket

Log into your Hosting Control Panel.

Choose the Log In element on the main menu of our website

Open Trouble Ticket Section

Hover over the section Support Center and then from the menu click on Trouble Tickets.

Submit Trouble Ticket

When you are ready with your query to our Support Team you must click on the button Submit Ticket

I’ve filed a ticket, now what?

Once you’ve submitted a query, the system will automatically send you an email with a unique ticket number logged on queue inside the ticket system and is waiting for technical support attention. 

Using your ticket number you can check the status of your problem inside your Control Panel. 

In the next hour, you’ll hear from us. To streamline the communication process between you and our Support Team, please do not open more than one trouble ticket per problem

If, on the other hand, you are experiencing multiple issues, please send a separate trouble ticket regarding each one. Once a particular item is solved through a trouble ticket, please do not ask for help on different topics inside the same ticket, rather open a new one.

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