I can’t send emails. It seems that the POP3/IMAP connection is not working.

Home » Knowledge Base » F.A.Q. » Email Management » I can’t send emails. It seems that the POP3/IMAP connection is not working.

In order to check, whether your email client does connect to POP3, please follow these steps:

  1. Open Command Prompt from Windows -> Start button -> Run -> type “cmd”, a black dialog box will open the so-called Command Prompt
  2. For premuim hosting clients type: telnet mboxhosting.com 110
    For free hosting clients type: telnet free.mboxhosting.com 110
    Next press “Enter”

You should receive – OK status, this means POP3 is working and the connection is ok to the mail server.

In order to check if your email client does connect to IMAP, do the following:

  1. Open Command Prompt from Windows -> Start button -> Run -> type “cmd”, a black dialog box will open, this is the so-called Command Prompt
  2. For premium hosting clients type: telnet mboxhosting.com 143
    For free hosting clients type: telnet free.mboxhosting.com 143

Press “Enter”

You should receive – OK status, which means that the IMAP is working and connected to the mail server has been established.

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