We have covered the File Manager section in our article here. Although it is pretty straightforward to use it you might encounter some common issues. In this article, we will look at why you cannot upload files via the AwardSapce File Manager.
Why I cannot upload files via the File Manager?
Depending on the Hosting plan which you are using, Free or Premium, the reason for which you are not able to upload your files could be different.
The first reason that could prevent you from uploading your files to the File Manager is the file size. On our free hosting plan we have set this limit to 15 MB. On our paid hosting plans the file size limit is set to 200 MB. If you would like to upload larger files you can do that via FTP client such as FileZilla.
You might also reach the disk quota for your hosting account which would also prevent you from uploading files. If that is the case simply remove any unnecessary files to clean up some disk space and proceed with uploading your new files.
The last thing you might encounter is when uploading media or archive files. On our free hosting servers some file types are restricted for uploading and usage:
.htacl, .htaclu, .avi, .mov, .mp2, .mp3, .mpeg, .ram, .asf, .quota, .vbs, .shs, .scr, .exe, .cmd, .torrent, .wmv, .wma, .rm, .zip, .rar, .gz, .tgz
Thus uploading a media or archive file will fail. To upload such files you will have to upgrade to one of our premium hosting plans.