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General Questions and Answers
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How to Upload a Website to Your Hosting Account?
To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Domain Manager menu and create a free subdomain on any of the domains you...
“This domain still has no index.html page uploaded!” and How to Fix it?
The page which you see is our default index.html which is automatically added when you create or add a domain/subdomain from the Domain Manager. To stop seeing this page you will have to upload your...
Can I Edit my php.ini Settings and/or Switch the version of the PHP?
The PHP version can be changed on all of our hosting plans including the free one. You can make this change from the PHP Settings page inside your hosting control panel. However, php.ini can be...
What happens if I Lose my Username/Client ID and/or Password?
If you remember your account client ID and email you can use the password reset feature from the lost password page. If you do not remember your client ID you can contact us via the Sales Live chat...
I Uploaded my Website but it Doesn’t Show up When I Try to Reach it Through a Web Browser.
First things first, it is important to understand whether the browser response is "Server not found" or it forwards to the browser's embedded search engine and the response is "No results found...
Website Based on PHP has Difficulty Displaying the symbols £, €, etc. When text is Called from a Database, How Can This be Fixed?
Here are several things you need to set up in order to have these signs displayed correctly: - Inside your control panel, phpMyAdmin should be set to the following Unicode standard: 'utf-8'; - Meta...
Enable Zend Ioncube Support for your Web Hosting Account?
This instruction applies only for paid hosting accounts and requires you to EDIT the php.ini file. Once you have opened the php.ini file scroll at the bottom where you will find a similar line...
How to Unzip Files Directly on the Server?
There are three ways to extract .zip files directly on the server: The first one is by using SSH -> Run the following command over SSH: unzip archive.zip The second way is with a PHP script....
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Newest knowledge base articles
How to Fix 308 Permanent Redirect
308 Permanent Redirect is an HTTPS status code indicating that the requested resource has been permanently moved to another location. Similar to 301 Moved Permanently, 308 informs the user of the movement of a given online resource, and unlike the 301 redirect, 308...
How to Fix 301 Error Moved Permanently
The 301 Moved Permanently is an HTTP status code that indicates a permanent relocation of an online resource from a given URL to a new one. More technically, the moved resource has been moved to the new URL specified in the Location header. The HTTP 301 status code is...
How to Fix 307 Temporary Redirect
307 Temporary Redirect is a response HTTP status code that indicates the requested resource has been moved to a different URL for a limited period of time. Unlike a 301 permanent redirect, the 307 Temporary Redirect message indicates that the change is temporary and...
How to Access Crontab Settings
To access the crontab settings, first, you need to log in to your AwardSpace hosting panel. After you have logged in, head to Crontab Settings, located within the Advanced Tools category: After you click the Crontab Settings icon, a new page should load. Once...
How to Check My Auto Renewals
To check your AwardSpace hosting plan auto-renewals, first log in to the admin dashboard. Then, head to Wallet, within the Orders & Invoices section: After that, click the Auto Renewals tab, where you can check any relevant information about your hosting...
How to Check My Payment Requests
To check your payment requests, first log in to the AwardSpace hosting panel. Then, head to Wallet within the Orders & Invoices category: Then, click the Payment Requests tab. There, you can browse all the information you need about your...
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