If you did not receive a welcome email inside your inbox within a few minutes please check your SPAM folder as well. Although rare, it is possible that the welcome email which we have sent you is...
General Questions and Answers
Home » Knowledge Base » F.A.Q. »
Latest posts
How to Upload a Website to Your Hosting Account?
To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Domain Manager menu and create a free subdomain on any of the domains you...
“This domain still has no index.html page uploaded!” and How to Fix it?
The page which you see is our default index.html which is automatically added when you create or add a domain/subdomain from the Domain Manager. To stop seeing this page you will have to upload your...
Can I Edit my php.ini Settings and/or Switch the version of the PHP?
The PHP version can be changed on all of our hosting plans including the free one. You can make this change from the PHP Settings page inside your hosting control panel. However, php.ini can be...
What happens if I Lose my Username/Client ID and/or Password?
If you remember your account client ID and email you can use the password reset feature from the lost password page. If you do not remember your client ID you can contact us via the Sales Live chat...
I Uploaded my Website but it Doesn’t Show up When I Try to Reach it Through a Web Browser.
First things first, it is important to understand whether the browser response is "Server not found" or it forwards to the browser's embedded search engine and the response is "No results found...
Website Based on PHP has Difficulty Displaying the symbols £, €, etc. When text is Called from a Database, How Can This be Fixed?
Here are several things you need to set up in order to have these signs displayed correctly: - Inside your control panel, phpMyAdmin should be set to the following Unicode standard: 'utf-8'; - Meta...
Enable Zend Ioncube Support for your Web Hosting Account?
This instruction applies only for paid hosting accounts and requires you to EDIT the php.ini file. Once you have opened the php.ini file scroll at the bottom where you will find a similar line...
How to Unzip Files Directly on the Server?
There are three ways to extract .zip files directly on the server: The first one is by using SSH -> Run the following command over SSH: unzip archive.zip The second way is with a PHP script....
Our Support Team is Here to Help
If you need any questions answered, don't hesitate and contact us. Click the button below and follow the instructions. You can expect an answer within an hour.
Newest knowledge base articles
How to Check My Auto Renewals
To check your AwardSpace hosting plan auto-renewals, first log in to the admin dashboard. Then, head to Wallet, within the Orders & Invoices section: After that, click the Auto Renewals tab, where you can check any relevant information about your hosting...
How to Check My Payment Requests
To check your payment requests, first log in to the AwardSpace hosting panel. Then, head to Wallet within the Orders & Invoices category: Then, click the Payment Requests tab. There, you can browse all the information you need about your...
How to Check My Invoices
To check your invoices in AwardSpace, first log in to the hosting panel. From there, head to Invoices within the Orders & Invoices category: From this place, you can browse order references, payment orders, payment types, order dates, and various...
How to Check My Wallet Flow
To check your wallet flow, first log in to the AwardSpace hosting panel. Then, click on Wallet within Payments & Invoices: After that, click the Wallet Flow tab. This is where you can see details about your wallet flaw:
How to Check My Incomplete Orders
To check your incomplete orders, first log in to the AwardSpace hosting panel. Then, head to Incomplete Orders within Orders & Invoices: Then, you can check the list within the Incomplete Orders tab:
How to Check My Canceled Orders
To check your canceled orders with AwardSpace, first, log in to the hosting panel. Then, head to Caneled Orders within the Orders & Invoices category: Then, within the Canceled Orders tab, you can browse your canceled orders with AwardSpace:
Even more web tutorials
Check out our web hosting knowledge base and the WordPress tutorials to learn more, and be better prepared for your website creation and maintenance journey.