At AwardSpace we value high quality, therefore, we strive to provide high-quality services. That, we understand, goes beyond good servers so that your websites are fast and secure. Thus, our Technical Support Team consists of people who understand not only the technical issues but also the emotions that might occur, when one faces a problem.
If you are unable to resolve a problem on your own, don’t hesitate to file a support ticket. We guarantee a response within an hour, ensuring swift assistance.
Here are the 3 steps to submitting a ticket.
Step 1: Access the Support Ticket System
Log In: Start by logging into your AwardSpace hosting control panel.
Navigate to Support Center: Look for the “Support Center” section and select “Trouble Tickets.”
Step 2: Submitting a Ticket
Prepare Your Query: Clearly define the issue you’re experiencing.
Submit Your Ticket: Click on “Submit Ticket” to officially lodge your request.
Step 3: After Submission
Ticket Confirmation: You’ll receive an email confirmation with a unique ticket number.
Tracking: Use the number you’ve been provided with to track the status of your ticket.
Tips for Efficient Support
Separate Issues: If you have multiple concerns, submit a separate ticket for each to streamline the support process.
Be Patient: Keep in mind that our support team is working on your issue from the moment they see the problem. Let them work, and be prepared to receive clarifying questions. The clearer you’ve been able to define the issue in the first place, the easier the issue will be resolved.
