Hosting Knowledge Base
Orders and Invoices
In this article, we’re going to review the Orders and Invoices section inside the AwardSpace Control Panel.
The Orders and Invoices area is the place where you can view your transaction history, finalize orders with an incomplete status, request invoices and more.
How Would I Go About Viewing My Transaction History?
You can view your order history in two quick steps:
How Can I Check the Auto-Renewal Status of an Order?
To see if the automatic renewal is enabled for a specific service/product in your account, please select the Auto Renewals tab.
How Can I Stop the Automatic Renewal?
By default, all products in your account have their auto-renewal feature set to ON.
If you wish to cancel the automatic renewal for a specific service, please choose one of the available options below:
- You can submit a support ticket from your Hosting Control Panel and make a cancellation request;
- You can contact PayPal/WorldPay/2Checkout, provide your order ID number and request your auto-renewal to be canceled.
What Is an Incomplete Order?
An order will be marked as incomplete if you have attempted to purchase a service, but you have not completed the last step of the purchase process – making a payment.
I Have an Incomplete Order, Can I Pay for It at a Later Stage?
You can easily complete an incomplete order in three easy steps:
- Visit the Incomplete Orders page in a web browser.
- Select the order that you would like to complete.
- Click on the Finish Order button.
You will then be taken to our checkout page where you can finalize your purchase.
What Is a Canceled Order?
An order will be marked as canceled once your payment has been refunded.
How Would I Go About Deleting an Order?
Unfortunately, our system does not offer a way to remove completed, canceled or pending orders. Incomplete orders will be displayed for a period of 12 months, after which they will be automatically removed from your account.
How Can I Request an Invoice?
To request an invoice, open the Invoices tab and click on the Request Invoice button.
After you submit your request, a Billing representative will contact you and will provide you with an invoice.
Note: All invoices are issued in a .pdf data format.