I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

Home » Knowledge Base » F.A.Q. » General Questions and Answers » I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

The reason for this issue is most likely due to the fact that after the upgrade your website has been moved to our paid servers. This means that the IP address of the server where your domain is hosted has been changed. Usually, it should take 1-12 hours for these changes to take effect. What we can recommend you to do is try cleaning your temporary internet files – cache, cookies, etc. For more information on how to do this, please check the next question from our FAQ.

If you have manually configured the DNS records for your domain you will have to update them again after the upgrade so they point to our paid servers.

If your website still does not respond please contact our technical support by opening a trouble ticket from the hosting control panel.

Was this post helpful?

i

Relevant tags:

Connect

Latest posts:

How to Back Up Your SuiteCRM Project

Making regular backups of your SuiteCRM project is crucial. Backups help keep any kind of data safe, and also provide a quick recovery after a crash, hacking attack, or any user error. Because of how important backups are for your SuiteCRM website, in this article, we...

How to Install Themes in Zenphoto

Zenphoto allows you to customize the look of your online gallery by incorporating various themes. If you are interested in learning how to install themes in Zenphoto, then this article will guide you through the entire process - from browsing and downloading, through...

How to Add Tags in Zenphoto

Tags are a handy feature for organizing your Zenphoto images and albums. Tags not only help you and your visitors navigate more easily and quickly through your website, but also improve its discoverability in search engines, and can also help you generate more organic...

How to Upload Files in Zenphoto

Knowing how to upload files in Zenphoto is a fundamental skill. In this guide, we share how to go through the process and manage your project and media library quickly and easily.   Step 1: Log in to Zenphoto The first step in the process is to log in to...

How to Back Up your TYPO3 Project

In this article, we outline the step-by-step process for backing up your TYPO3 project, ensuring that all your data, settings, and other essential information are safely stored. Regardless of your level of expertise, this method is simple to follow and provides...



Create a website for free!


Free forever

Our Support Team is Here to Help

 

If you need any questions answered, don't hesitate and contact us. Click the button below and follow the instructions. You can expect an answer within an hour.

 

Contact AwardSpace

 

iNewest knowledge base articles

How to Back Up Your SuiteCRM Project

Making regular backups of your SuiteCRM project is crucial. Backups help keep any kind of data safe, and also provide a quick recovery after a crash, hacking attack, or any user error. Because of how important backups are for your SuiteCRM website, in this article, we...

How to Install Themes in Zenphoto

Zenphoto allows you to customize the look of your online gallery by incorporating various themes. If you are interested in learning how to install themes in Zenphoto, then this article will guide you through the entire process - from browsing and downloading, through...

How to Add Tags in Zenphoto

Tags are a handy feature for organizing your Zenphoto images and albums. Tags not only help you and your visitors navigate more easily and quickly through your website, but also improve its discoverability in search engines, and can also help you generate more organic...

How to Upload Files in Zenphoto

Knowing how to upload files in Zenphoto is a fundamental skill. In this guide, we share how to go through the process and manage your project and media library quickly and easily.   Step 1: Log in to Zenphoto The first step in the process is to log in to...

How to Back Up your TYPO3 Project

In this article, we outline the step-by-step process for backing up your TYPO3 project, ensuring that all your data, settings, and other essential information are safely stored. Regardless of your level of expertise, this method is simple to follow and provides...

How to Install Themes in TYPO3

Learning how to install themes in TYPO3 is essential, as it enables you to personalize your website fully. Whether you are working on a personal blog or a complex business website, the process of installing a theme in TYPO3 is the same. In this article, we share how...

Even more web tutorials

Check out our web hosting knowledge base and the WordPress tutorials to learn more, and be better prepared for your website creation and maintenance journey.